Returns & Refunds

Returns & Refunds

Last updated: October 18, 2026

We want you to be happy with your Siestavia purchase. You may request a return within 30 days after delivery by emailing thesaiyansnugs@outlook.com with your order number and the reason for the request.

Return eligibility

To qualify for a change-of-mind return, the item must be clean, unused except for reasonable inspection, and in its original condition with all included pieces and packaging. We cannot accept items showing wear, damage caused after delivery, odors, or missing pieces. If your item arrived damaged, defective, or incorrect, contact us promptly with your order number and clear photos so we can arrange an appropriate remedy at no return-shipping cost to you.

How to return an item

  1. Email us within 30 days of delivery.
  2. Wait for our return instructions and return address before sending anything. Do not send a return to the address on a shipping label without authorization.
  3. Pack the item securely and include the order number.

For a change-of-mind return, the customer pays the return shipping cost. We recommend a tracked service because the sender is responsible for the package until it reaches the designated return address. We cover return shipping for an incorrect, damaged, or defective item when we ask you to return it.

Refunds

After we receive and inspect an eligible return, we will notify you of the decision. Approved refunds are issued to the original payment method within 10 business days of approval; your bank or payment provider may take additional time to post the credit. Original shipping charges are not refunded for change-of-mind returns unless required by applicable law. If more than 15 business days have passed since approval, contact us at thesaiyansnugs@outlook.com.

Check airline permission and seat compatibility before ordering. Contact us if you need help before your trip. If you need to cancel before shipment, email us as soon as possible; once an order has shipped, the return process applies. This policy does not limit any rights you may have under applicable consumer law.